A West London specialist mental health supported living provider, with sixteen homes across four boroughs and a commissioning catchment that spans eight. Working in partnership with local authority and NHS commissioners to build the standard the sector needs.
Recent national evidence from the Royal College of Psychiatrists, the National Housing Federation, and Look Ahead shows the cost of getting this wrong is no longer abstract, it is in inpatient bed days, delayed discharges, and avoidable readmissions.
Annual cost to NHS mental health services in England from the supported housing shortfall. RCPsych / NHF / Look Ahead, 2026.
Additional inpatient bed days in 2024/25 in England, driven by patients waiting for supported housing. RCPsych, 2026.
Of all delayed discharge days in mental health inpatient services in 2024/25 are housing driven. NHS England, 2025.
Supported housing costs around a third of an inpatient placement, with potential national savings of £53m £65m a year. Breaking the Cycle, RCPsych 2026.
Housing Support Grant services deliver £1.40 net savings to public services in Wales, £204m to health, £177m to social care, £70m to criminal justice. Welsh Govt / Cymorth Cymru, 2024/25.
Our graduated High → Medium → Low → Floating model lets commissioners place at the right intensity and adjust without losing the keyworker or the home.
We focus on three commitments, applied consistently across every placement we hold: purpose built homes, a fully digital service infrastructure, and a multidisciplinary in house team.
A 6 bedroom all female service opening in Hounslow during 2026. A small, single sex environment for women with mental health needs.
For adults with complex mental health needs, dual diagnosis, or histories of placement breakdown. Opening 2026.
Step down service for men progressing from secure mental health settings into community living. Opening 2026.
Our offer is structured as a four step ladder, allowing commissioners to place at the right level and step service users up or down without disrupting their keyworker, their community, or their progress.
24 hour awake staff every shift, 24/7 on call manager, full multidisciplinary input, structured therapeutic programme. For adults with serious mental illness, dual diagnosis, complex behaviours, or post discharge stabilisation needs.
09:00 17:00 daytime support. A step down placement for service users moving on from high support, where structured weekday support remains essential but overnight cover is no longer appropriate.
Light touch daytime support for service users with established stability, working toward tenancy. Focused on independent living skills, welfare and benefits, and employment routes.
Outreach support to service users who have moved into independent tenancies. Maintains the keyworker relationship and prevents the cliff edge of complete discharge.
Our entire operational infrastructure is digital, support planning, daily logs, incident reporting, medication records, rota management, and commissioner reporting. All secure, real time, and online.
A service user's support plan is a living document, co produced with them, reviewed monthly with their keyworker, and updated in real time. Their plan moves with them through the pathway. Their progress is visible. Their voice is preserved in the record.
We respond to every referral within 24 hours of receipt and provide a written assessment outcome with clear reasoning. Our Business Development team handles initial enquiries directly, so commissioners are never waiting on a chain of handoffs.
We say no to placements that aren't right for our service, because the alternative is worse for everyone. A placement that breaks down within weeks costs more in re referral, harms the service user's confidence, and damages trust between provider and commissioner.
Every property offers both short stay and long stay placements, with no minimum tenancy beyond what is sensible. We price each placement transparently against the support level and review the package every quarter.
Designed to reduce cost to the placing authority without reducing quality. We step support up and down with the service user's progress, keeping the same keyworker and the same property where possible to preserve continuity.
Demonstrable on a per week, per outcome basis. We track stability, social connectedness, life skills, and pathway progress against the cost of the placement, and report transparently to placing authorities.
A history of stabilised placements, reduced relapse, and reduced re offending across our four borough cluster. We can share specific case examples (anonymised) with referring teams during the placement discussion.
Through 24 hour awake staffing, an on call duty manager, and a multidisciplinary in house team that de escalates situations before they require hospital admission. Many of our residents have not been readmitted to inpatient services since placement.
Working closely with Community Mental Health Teams, NHS Trusts, ICBs, and care co ordinators. We attend MDT care reviews under the Community Mental Health Framework, share digital records with consent, and contribute to support decisions rather than waiting to be told.
Active engagement with neighbours, GPs, local police, and faith and community groups. Our properties are part of their streets, not separate from them, which makes a real difference to long term integration.
Innovative, resourceful, and proactive about alleviating pressure on social workers and care co ordinators. We solve problems within our scope rather than referring them back, which is part of why repeat commissioners come back to us.
We accept referrals from across West London and central London. Our four borough cluster of properties has a commissioning catchment that spans eight.
Diverse Services Limited reinvests its own income back into the people we support. Our Psychology Lead, Assistant Psychologists, Nutritionist, and Senior Activities Coordinator are not billed to commissioners as bolt on charges. They sit on our staff because we believe a real supported living service has to include them as standard.
Psychology Lead and Assistant Psychologists running risk formulation, group sessions, 1 to 1 work, and support and supervision of the wider team. Funded by us, not by additional commissioner charges.
Tailored dietary planning, nutrition education sessions, and weekly group cooking. The link between food, gut health, and mental wellbeing taken seriously, at no extra cost to placing authorities.
A proper weekly programme of therapeutic groups, outings, life skills sessions, and the Diverse Empowerment Project where residents lead their own groups. Not a noticeboard, a service.
A graduated pathway commissioners can place at, and step service users up or down without disrupting the keyworker, the community, or their progress.
Coming out of an acute mental health ward, secure setting, or a placement that broke down.
Awake staff every shift, full team support, daily keyworker support. Most residents start here.
Step down when overnight cover is no longer needed. Same home, same keyworker.
Step down into one of our own studio flats. Same trusted team, less intensive support. The relationship continues , we don't hand you off to another provider.
Living independently with the confidence and skills to stay there. For many, this also means moving into employment. This is the point of everything we do.
Step up and step down within the journey, whenever appropriate. The keyworker and the home stay the same where possible.
“If we look after our staff, they will look after our residents. Treat staff well, keep morale high, and people want to come to work. The day our team has shapes the day every resident has.”
Sukhbir Singh, Founder & Managing Director