The supported living standard the sector needs, proven, priced, and partnered.
We run eighteen specialist mental health supported living homes across four West London boroughs. We work alongside council and NHS commissioners to raise the standard of support, together.
A progressive, in-house model, built on relationships.
Many supported living providers buy in psychology, nutrition and activities at extra cost. We employ our own specialists, so everyone we support gets the whole team from their first day, and commissioners don't pay extra. We think this should have been normal years ago.
×Psychology, nutrition and activities bought in at extra cost
×Bolt-on charges and separate invoices for psychology sessions
×Waiting lists before specialist help
✓We employ our own specialists, so everyone we support gets the whole team from their first day
✓Included in one weekly rate, with no bolt-on charges
✓Psychology in the home, not on a waiting list
Tap a team to find out more.
Support staff
0 agency staff
Find out more +
Day to day
Our own employed team, with a keyworker and weekly keyworking sessions towards agreed goals.
How it helps
The same familiar faces, building real relationships.
Who
In 2026 about 33 staff completed trauma-informed practice training. Meet our team
Period
2026, council monitoring.
Psychology
1 lead + 4 assistants
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Day to day
Risk formulation, group sessions, 1 to 1 work, and support and supervision of the wider team.
How it helps
Works with people where they live, not on a waiting list, so support is psychologically informed.
Who
Psychology Lead and four Assistant Psychologists. Meet our team
Nutrition
Weekly group cooking
Find out more +
Day to day
Tailored dietary planning, nutrition education sessions, and weekly group cooking.
How it helps
The link between food, gut health, and mental wellbeing taken seriously.
Everyone we support is working towards something. We meet people where they are, often at a hard point in their lives, and walk with them, step by step, towards living independently.
→Where we meet you
Hospital or crisis
Coming out of an acute mental health ward, a secure setting, or a placement that broke down.
29 people moved in through the step-down route from hospitalOctober 2024 to September 2026 · How we measure this
1Stage 1 · High support
24 hour staffed home
Awake staff every shift, the full specialist team, and daily keyworker support. Most people we support start here.
64% have lived with us for more than a year1 October 2026 · How we measure this
2Stage 2 · Medium support
Daytime support, 9 to 5
A step down when overnight cover is no longer needed. Same team, same keyworker.
Living independently with the confidence and skills to stay there. For many, this also means work. This is the point of everything we do.
Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.October 2025 to September 2026 · How we measure this
Step up and step down within the journey, whenever appropriate. The same Diverse Services team stays with the person the whole way, including into our own studio flats and beyond.
The offer
Eighteen homes today, including two opened in 2026.
Three things stay the same for everyone we support: homes built for the job, secure digital records, and our own in-house specialist team.
En-suite bedrooms with kitchenettes in each room, plus shared kitchen and lounge in fifteen properties
Fully self contained flats with built in kitchens at Rosewood House (Hounslow), a step-down option
Ten self-contained studio flats at Hounslow House, our move-on service
Double bed, ready on day one
Keyless entry, 24 hour CCTV, and free Wi Fi throughout
Wheelchair accessible properties available
Short and long term placements with no minimum tenancy beyond good sense
24/7 awake staff at high supported services, on call duty manager 365 days a year
Our forensic service: five en-suite rooms, staff on site 24 hours a day. Opened July 2026.
In development
All female · Hounslow
A 5-bedroom all-female service in development.
Inside our homesCooking and nutrition sessionArt groupTrips outInside our homes
The pathway
A graduated pathway, commissioned at every level of support.
Our support works like a ladder with four steps. You can place someone at the level that's right for them now, and they can move up or down without losing their keyworker, their community or the progress they've made.
High Support
24 hour awake staff every shift, 24/7 on call manager, full multidisciplinary input, structured therapeutic programme. For adults with serious mental illness, dual diagnosis, complex behaviours, or post discharge stabilisation needs.
Medium Support
09:00–17:00 daytime support. A step-down placement for service users moving on from high support, where structured weekday support remains essential but overnight cover is no longer appropriate.
Low Support
Light touch daytime support for service users with established stability, working toward tenancy. Focused on independent living skills, welfare and benefits, and employment routes.
Digital first
A completely digital service, built for the way commissioners work now.
Our entire operational infrastructure is digital, support planning, daily logs, incident reporting, medication records, rota management, and commissioner reporting. All secure, real time, and online.
What this means for the commissioner
Scheduled progress reports, quarterly by default, monthly on request
Real time incident reporting within agreed timeframes
Outcome measures, stability, social connectedness, life skills, pathway progress
Auditable record, full digital audit trail for inspections, reviews, and case audits
For the service user
Plans that move with them.
Each person's support plan is written with them, reviewed every month with their keyworker and kept up to date. It moves with them along the pathway, so their progress is easy to see and their own words stay in the record.
Co producedBuilt with the person, not for them
Strengths based formulationFocused on abilities, interests, aspirations, not just diagnoses
Goal tracked progressEach goal time bound, measured, and reviewed
The person’s voice preservedDirect quotes, preferences, and consent decisions on record
Why partner with us
What commissioners say they value when placing with us.
Responsive to referrals
We aim to assess every referral within days. Over the past two years our median time from referral to assessment has been 3 days, and 82% of people were assessed within a week. Every outcome comes with clear reasoning. Our Business Development team handles initial enquiries directly, so commissioners are never waiting on a chain of handoffs.
Honest about fit
We say no when we're not the right service, because the alternative is worse for everyone. When a move breaks down within weeks, the person loses confidence, you have to refer again, and trust suffers on both sides.
Short and long term placements
Every property offers both short stay and long stay placements, with no minimum tenancy beyond what is sensible. We price each placement transparently against the support level and review the package every quarter.
Flexible support packages
Designed to reduce cost to the placing authority without reducing quality. We step support up and down with the service user's progress, keeping the same keyworker and the same property where possible to preserve continuity.
Excellent value for money
Our in-house psychology, nutrition and activities team is included in one weekly rate, with no bolt-on charges.
Successful track record
We track placement stability, move-on and readmissions for everyone we support, and share service-level reports with placing authorities. We can share specific case examples (anonymised) with referring teams during the placement discussion.
Collaboration with statutory services
Working closely with Community Mental Health Teams, NHS Trusts, ICBs, and care co-ordinators. We attend MDT care reviews under the Community Mental Health Framework, share digital records with consent, and contribute to support decisions rather than waiting to be told.
Strong community relationships
Active engagement with neighbours, GPs, local police, and faith and community groups. Our properties are part of their streets, not separate from them, which makes a real difference to long term integration.
Can do team
We try to take pressure off social workers and care co-ordinators. When a problem is ours to solve, we solve it rather than passing it back, which is part of why commissioners keep coming back to us.
Why commissioners choose us.
Fast assessment: a median of 3 days from referral to assessment over the past two years.
Stable placements: 64% of the people we support have lived with us for more than a year.
Our own team: no agency staff, and an in-house Psychology Lead, four Assistant Psychologists, Activities Coordinator and Nutritionist.
Step-down from hospital: we take referrals direct from hospital wards as well as from local authorities.
We currently support people placed by Ealing, Hammersmith & Fulham, Hillingdon, Hounslow, Kensington & Chelsea, Westminster, Barnet, Croydon and Redbridge councils, and NHS North West London ICB.
The supported housing gap is now a quantifiable burden on the NHS.
Recent national evidence from the Royal College of Psychiatrists, the National Housing Federation, and Look Ahead shows the cost of getting this wrong is no longer abstract, it is in inpatient bed days, delayed discharges, and avoidable readmissions.
£102m / year
NHS cost
Annual cost to NHS mental health services in England from the supported housing shortfall. RCPsych, Look Ahead and National Housing Federation (Breaking the Cycle), 2026 · Source
121,695 days
Bed days lost
Additional inpatient bed days in 2024/25 in England, driven by people in hospital waiting for supported housing. RCPsych, Look Ahead and National Housing Federation (Breaking the Cycle), 2026 · Source
22%
Of all delays
Of all delayed discharge days in mental health inpatient services in 2024/25 are housing driven. RCPsych, Look Ahead and National Housing Federation (Breaking the Cycle), 2026 · Source
1/3 cost
Of an inpatient bed
Supported housing costs around a third of an inpatient placement, with potential national savings of £53m to £65m a year. RCPsych, Look Ahead and National Housing Federation (Breaking the Cycle), 2026 · Source
£1.40 saved
Per £1 spent, in Wales
Housing Support Grant services deliver a net saving of £1.40 for every £1 invested in Wales, easing pressure on health, social care and criminal justice. Cardiff Metropolitan University and Alma Economics, reported by Senedd Research, 2025 · Source
4 step pathway
Step up & step down
Our graduated High → Medium → Low → Move-on model lets commissioners place at the right intensity and adjust without losing the keyworker or the home.
January 2026
Disability Confident Committed Employer.
We have pledged to make our recruitment process inclusive and accessible, to interview disabled candidates who meet minimum job criteria, to anticipate and provide reasonable adjustments, and to support staff who acquire a disability or long term health condition to remain in work.
“If we look after our staff, they will look after the people we support. Treat staff well, keep morale high, and people want to come to work. The day our team has shapes the day everyone we support has.”
