For Care Managers, Social Workers, CMHT, ICB & Trust teams
Working with you to place the right service user in the right home.
We know how busy you are. We've built our referral and assessment process around that, so working with us takes work off your desk rather than adding to it.
We aim to assess every referral within days. Over the past two years our median time from referral to assessment has been 3 days, and 82% of people were assessed within a week. With clear reasoning whether the answer is yes or no.
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Single named contact
Your referral isn't passed down a chain. Our Business Development team picks it up and puts you straight in touch with the right Service Manager.
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We attend MDT care reviews
We want to be a real partner, not just a place to live. We come to MDT reviews under the Community Mental Health Framework, share records when the person agrees, and play our part in decisions about their support.
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Step up & step down
If a placement needs more or less support, we adjust within our own pathway, keeping the same keyworker and the same home where appropriate.
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Real time incident reports
Safeguarding and serious incidents reported within agreed timeframes, in the format that fits your reporting cycle, not ours.
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Honest when we can't help
If we can't safely meet someone's needs, we'll tell you on day one and explain why, rather than say yes and let the move break down later.
The journey to independence.
Everyone we support is working towards something. We meet people where they are, often at a hard point in their lives, and walk with them, step by step, towards living independently.
→Where we meet you
Hospital or crisis
Coming out of an acute mental health ward, a secure setting, or a placement that broke down.
29 people moved in through the step-down route from hospitalOctober 2024 to September 2026 · How we measure this
1Stage 1 · High support
24 hour staffed home
Awake staff every shift, the full specialist team, and daily keyworker support. Most people we support start here.
64% have lived with us for more than a year1 October 2026 · How we measure this
2Stage 2 · Medium support
Daytime support, 9 to 5
A step down when overnight cover is no longer needed. Same team, same keyworker.
Living independently with the confidence and skills to stay there. For many, this also means work. This is the point of everything we do.
Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.October 2025 to September 2026 · How we measure this
Step up and step down within the journey, whenever appropriate. The same Diverse Services team stays with the person the whole way, including into our own studio flats and beyond.
Have someone in mind? Refer them online.
Submit the whole referral online. Eligibility, diagnosis, risk, support level, funding, signed off in one form. Our median time from referral to assessment is 3 days, and 82% of people are assessed within a week.
Psychology Lead, four Assistant Psychologists, Nutritionist, and trained support workers all sit within a single management structure, not a patchwork of subcontractors. Decisions are made internally and quickly.
Strengths based formulation
Every support plan is built around abilities, interests, and aspirations, not just diagnoses. Co produced with the person, reviewed monthly with their keyworker.
Outcome measures we share
Stability, social connectedness, life skills, and pathway progress, measured against the agreed support package and reported on a predictable cadence.
Digital records
Support plans, daily logs, incident reports, and medication records all online. Auditable, searchable, and accessible to commissioners and care co-ordinators with consent, not paper folders in a cupboard.
De escalation before escalation
24 hour awake staffing plus an on call duty manager means situations are managed in-house wherever safe. The result: fewer A&E attendances, fewer crisis admissions.
Mental Capacity Act & safeguarding
All frontline staff complete mandatory training in MCA, safeguarding of vulnerable adults, DoLS, Mental Health Act, and trauma informed practice. We rehearse it, not just attend it.
