We know your time is limited and your caseload is busy. We've designed our referral, assessment, and ongoing-management processes around that fact, so partnering with Diverse Services takes work off your desk, not adds it.
A written assessment outcome, with clear reasoning whether the answer is yes or no, within 24 hours of receiving a complete referral.
Your referral isn't handed down a chain. Our Business Development team handles initial enquiries directly and routes you straight to the relevant Service Manager.
Diverse Services is a clinical partner, not a passive accommodation provider. We attend MDT care reviews under the Community Mental Health Framework, share digital records with consent, and contribute to clinical decision-making.
If a placement needs more or less support, we adjust within our own pathway, keeping the same keyworker and the same home where clinically possible.
Safeguarding and clinical incidents reported within agreed timeframes, in the format that fits your reporting cycle, not ours.
If we can't safely meet a service user's needs, we'll say so on day one, with a clear rationale, rather than accept and break the placement later.
Our graduated pathway is designed to remove the cliff-edges that disrupt recovery, letting service users transition without losing the relationships they rely on.
24-hour awake staff, on-call manager, full MDT input, structured therapeutic programme. For serious mental illness, dual diagnosis, complex behaviours, or post-discharge stabilisation.
09:00–17:00 daytime support. Step-down from high support, structured weekday support remains essential but overnight cover is no longer clinically indicated.
Light-touch daytime support for service users with established stability, working toward independent tenancy. Independent living skills, benefits, and employment routes.
Outreach to those who have moved into independent tenancies. Preserves the keyworker relationship and prevents the cliff-edge of complete discharge.
Psychology Lead, Assistant Psychologists, Nutritionist, and trained support workers all sit within a single management structure, not a patchwork of subcontractors. Decisions are made internally and quickly.
Every support plan is built around abilities, interests, and aspirations, not just diagnoses. Co-produced with the resident, reviewed monthly with their keyworker.
Stability, social connectedness, life skills, and pathway progress, measured against the agreed care package and reported on a predictable cadence.
Support plans, daily logs, incident reports, and medication records all online. Auditable, searchable, and accessible to commissioners and care co-ordinators with consent, not paper folders in a cupboard.
24-hour awake staffing plus an on-call duty manager means situations are managed in-house wherever clinically safe. The result: fewer A&E attendances, fewer crisis admissions.
All frontline staff complete mandatory training in MCA, safeguarding of vulnerable adults, and best-practice care, with regular refresher training. Safeguarding alerts raised promptly and transparently.
Ensuite bedrooms with kitchenettes in each room, plus a shared kitchen and lounge. Fully self-contained flats at Rosewood House, our move-on property. Every unit fitted to a single standard, purpose-built for supported living.