The story, the team and the plans behind our homes in West London.
A word from our director
I started Diverse Services in 2022 with one home and five beds. Today we have 114 beds across 18 homes in Hammersmith & Fulham, Hounslow, Ealing and Hillingdon. What we're here for hasn't changed: supported living should be a step forward in someone's life, not a place where they get stuck.
So we've built things differently. Our homes are part of everyday West London neighbourhoods, and every shift is covered by our own team, never agency staff. Our in-house psychology, nutrition and activities team works alongside our support workers. People can move from 24-hour support to lower support, then to our move-on studio flats, and on to a home of their own, without starting again with strangers.
We don't just tell you we're making a difference. We measure it and publish it. Our median time from referral to assessment is 3 days, and 64% of the people we support have lived with us for more than a year. By the end of 2028, we want 7 in 10 people who leave us to move on to a better next step. We also plan to open more move-on homes and new specialist services across London.
And we want the whole sector to move forward with us. When we find something that works, we share it. Through Diverse Academy, which we're developing now, we want support work to be a career people are proud to choose.
Figures: 114 beds and 18 homes as at 1 October 2026; median 3 days from referral to assessment, October 2024 to September 2026; 64% lived with us for more than a year, as at 1 October 2026. How we measure this
Looking after the people who look after others
We've never believed doing the minimum for our team is good enough.
When two of our colleagues were expecting, I could see that statutory maternity pay wasn't enough. I'd just watched my own daughter being born and seen how hard those first weeks were for my wife. Supporting the new mums in my team felt like an obligation, not a choice. So we changed our policy. Every new mum at Diverse Services now gets three months' full pay on maternity leave, and we help with the basics too: bottles, nappies and clothes.
That's the kind of employer we want to be. Our team also gets:
support from our in-house psychology team and nutritionist, for staff as well as the people we support
private healthcare
Amazon vouchers to say thank you
employee benefits through BrightHR
35 days' holiday for managers, including bank holidays
Look after your team, and they'll look after the people you support. We never forget that.
A progressive, in-house model, built on relationships.
Many supported living providers buy in psychology, nutrition and activities at extra cost. We employ our own specialists, so everyone we support gets the whole team from their first day, and commissioners don't pay extra. We think this should have been normal years ago.
×Psychology, nutrition and activities bought in at extra cost
×Bolt-on charges and separate invoices for psychology sessions
×Waiting lists before specialist help
✓We employ our own specialists, so everyone we support gets the whole team from their first day
✓Included in one weekly rate, with no bolt-on charges
✓Psychology in the home, not on a waiting list
Tap a team to find out more.
Support staff
0 agency staff
Find out more +
Day to day
Our own employed team, with a keyworker and weekly keyworking sessions towards agreed goals.
How it helps
The same familiar faces, building real relationships.
Who
In 2026 about 33 staff completed trauma-informed practice training. Meet our team
Period
2026, council monitoring.
Psychology
1 lead + 4 assistants
Find out more +
Day to day
Risk formulation, group sessions, 1 to 1 work, and support and supervision of the wider team.
How it helps
Works with people where they live, not on a waiting list, so support is psychologically informed.
Who
Psychology Lead and four Assistant Psychologists. Meet our team
Nutrition
Weekly group cooking
Find out more +
Day to day
Tailored dietary planning, nutrition education sessions, and weekly group cooking.
How it helps
The link between food, gut health, and mental wellbeing taken seriously.
Diverse Services was founded in 2022 to support adults with severe mental illness to live safely and settle in the community. We have grown from one home with 5 beds to up to 114 beds across Hammersmith & Fulham, Hounslow, Ealing and Hillingdon. Seven in ten of the people we support live with schizophrenia or psychosis, and many also live with anxiety, a learning disability or autism, or substance misuse.
Why we exist.
Three promises shape everything we do: our homes, our team and the way we work.
Reduce stigma
Particularly within minority and underserved communities, where mental health support has too often been late, fragmented, or culturally inappropriate.
Raise the standard
By demonstrating, in our own properties, what consistent, well staffed, holistic supported living should look like at scale.
Be a real partner
To commissioners and support teams. Responsive to referrals, transparent about outcomes, and honest when a placement isn't right for our service.
Living independently with the confidence and skills to stay there. For many, this also means work. This is the point of everything we do.
Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.October 2025 to September 2026 · How we measure this
Every service is staffed by our own employed team, with no agency staff. Our in-house Psychology Lead, four Assistant Psychologists, Activities Coordinator and Nutritionist work with support staff so that each person's support is psychologically informed.
Our team brings many years of experience in mental health, supported housing, psychology, nutrition, activities and running homes. What we share is simple: we want the support we give to make a real difference to each person's life.
Sukhbir Singh
Founder & Managing Director
Sukhbir started Diverse Services in 2022 after starting in support work at 18 and learning business in his uncle's company. He grew up in the same communities he now supports, and built this company to give people the kind of support he would want for his own family. He still picks up the phone himself, and meets every commissioner personally.
In support work since 18Disability Confident employer
Chris
Assistant Director
Chris is a qualified and registered social worker with 35 years of experience in the sector. His depth of knowledge and long standing dedication to social care underpins much of how Diverse Services operates and continues to grow.
Karis
Head of Operations & Support Services
Karis is a fully qualified Addictions Counsellor with a BSc (Hons) in Psychology and an MSc in Addiction Psychology & Counselling. She is a fully qualified Motivational Interviewing practitioner, trained by Steven Rollnick himself, and is co author of a published study in the Journal of Addictive Behaviours. With 14 years in the sector, Karis oversees the operational and support framework that keeps our services running effectively and compassionately.
Jai Raj Saundh
Service Manager
Jai holds a BA (Hons) in Criminal Justice Studies with Criminal Law, a BSc (Hons) in Computer Science, and an NCFE qualification in Core Counselling Skills (Level 2). He volunteered for two years as a Mediator, working closely on dispute resolution within families and local communities, including restorative justice mediation. He brings 13 years of experience in health and social care, with extensive work across mental health, complex needs, substance misuse, learning disabilities, and forensic cases.
Leanne Harding
Service Manager - Female Services
Leanne manages our female only services, with over 12 years of experience in supported housing and mental health. She holds a BSc in Psychology from the University of Sussex and further training in Counselling Skills, Motivational Interviewing, and CBT techniques. Her broad knowledge and hands on experience make her a steady, trusted presence for the people she supports.
A
Anastasia
Psychology Lead
Anastasia leads our psychological support offer, with around 17 years of experience working internationally across three countries, including 13 years in the UK. She holds a BSc in Psychology and an MSc in Dance and Movement Psychotherapy, allowing her to offer both traditional and creative therapeutic approaches. She works one to one, in groups, and supports training across the organisation.
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Abenaya
Nutritionist
Abenaya holds a BSc in Human Nutrition & Health and an MSc in Clinical and Public Nutrition. She brings experience working with people from a wide range of backgrounds, including children and young people with learning difficulties in educational settings. She tailors nutritional advice to individual needs, facilitates groups, and ensures that the support we provide addresses the whole person, not just mental health.
Natasha
Activities Coordinator
Natasha holds a Diploma in Occupational Therapy and is a certified Therapeutic Riding Instructor. She worked as an Occupational Therapist from 2008 to 2017 before moving to the UK, where she spent seven years as a Recovery Support Worker. Since joining Diverse Services in 2024, she has been delivering person-centred activities that promote independence, confidence, and wellbeing.
Finalist, Housing with Care Awards 2026, Activities Co-ordinator category
Nigel Benn-Ohikuare
Business Development Lead
As Diverse Services’ Business Development Lead and CQC Nominated Individual, Nigel is an experienced health and social care leader with more than 15 years’ leadership experience across supported living, CQC-registered services and complex care environments.
He has held senior operational leadership roles across learning disability, autism, mental health, complex needs, dementia and homelessness services, with extensive experience in multi-site operations, service improvement, strategic development and organisational growth. Nigel holds a Level 7 Diploma in Health and Social Care Management and has worked closely with Local Authorities and other partners to develop and improve services that respond to changing needs and commissioning priorities.
At Diverse Services, Nigel leads on business development and growth while providing strategic oversight of quality, governance and regulatory compliance. He is passionate about developing high-quality, sustainable services. He believes strongly in challenging the status quo, doing things differently and continually asking what more can be done to improve people’s lives. Nigel is committed to raising ambition across social care, championing better practice and helping to shape the future of the sector rather than simply responding to it.
Outside of work, Nigel is a father of four, a keen gardener, DIY enthusiast and football fan, with a particular passion for vintage Ray-Ban sunglasses. He is also a Trustee for a learning disabilities charity and a Beaver Scout Leader, reflecting his wider commitment to supporting people and contributing to his community.
Edward
Service Manager
With over 14 years of experience in health and social care, Ed brings extensive knowledge, leadership and dedication to delivering high-quality support. Holding both a BSc Mathematics & Statistics (Hons) degree and an MBA (Finance), Ed combines professional expertise with strong management skills to ensure the highest standards of support.
Throughout his career, Ed has worked with a wide range of people with diverse and complex needs, developing a deep understanding of person-centred support and the importance of promoting dignity, independence and wellbeing.
Passionate about making a positive difference in people's lives, Ed is committed to creating a supportive, compassionate and empowering environment for both the people we support and staff, ensuring that every individual receives the support and respect they deserve.
Outside of work, Ed enjoys spending quality time with his family and has a keen interest in football, which helps him maintain a healthy work-life balance while staying active and engaged in his community.
Amna
Service Manager
Heloisa
HR Assistant
Heloisa brings a strong academic and professional background to her role as HR Assistant, holding a CIPD-accredited MA in Human Resource Management from the University of Westminster, alongside a BSc in Accounting Sciences. Before joining Diverse Services in 2026, she gained valuable experience in finance and systems migrations in Brazil.
At Diverse Services, Heloisa is central to the HR function, managing the administration of recruitment and facilitating the onboarding process for new starters. She ensures that employee records, compliance documentation, and training matrices are meticulously maintained, and coordinates complex HR processes while liaising with external advisors to guarantee compliance with employment legislation.
Heloisa is dedicated to ensuring a smooth, supportive experience for all staff, from their very first day of onboarding through to their ongoing professional development. Her strong analytical skills and bilingual abilities (English and Portuguese) enable her to communicate effectively and support data-driven improvements across the team.
Outside of work, Heloisa stays active by running and going to the gym, and enjoys reading - she's always up to a new book club - watching movies, playing the guitar, and playing board games.
Janine
Accounts Assistant
“One of the most important things a leader can do is create a place where people feel comfortable speaking openly. Not every problem can be solved straight away, but everyone deserves to be heard.”
Psychology, nutrition, activities, and management supervision all sit on staff. We don't bill any of it to commissioners as extras. We pay for it because we think it should be standard.
Words on a page only go so far. Tell us which borough you're interested in and we'll arrange a time for you to visit one of our homes and meet the team.
Sukhbir Singh Ahluwalia, Founder & Managing Director
