From 24-hour support to your own front door.
People can step down to less support as they're ready, without leaving the team who know them.
Our figures, all in one place.
Real numbers from our own records, each with its date. How we measure this.
Size
Where we are today.
- Hammersmith & Fulham51 beds
- Hounslow27 beds
- Ealing20 beds
- Hillingdon16 beds
- 20225 beds
- 202342 beds
- 202482 beds
- 2025104 beds
- 2026114 beds
Speed
How quickly we respond to a referral.
Stability
People stay, settle and move on well.
- Under 6 months23 people
- 6–12 months12 people
- 1–2 years29 people
- 2–3 years25 people
- 3 years or more8 people
The four stages
Step through the journey. Each stage builds on the last, with the same team beside you all the way.
24-hour high support
Adults with severe and enduring mental health needs who need staff on hand day and night, including people stepping down from hospital.
What support looks like
Staff on site 24 hours, a keyworker with weekly keyworking sessions towards agreed goals, daily support with everyday living, and our in-house psychology, nutrition and activities team.
What the person works on
Feeling safe and settled, daily routines, medication, and a risk management plan that works.
Ready for the next step when
Overnight support is no longer needed, and the person is keen to do more for themselves.
64% have lived with us for more than a year1 October 2026 · How we measure this
15 homes, 90 bedsat this stage today · See all our homes
See the 15 homes at this stage
- FoxgloveHammersmith & Fulham
- WulfstanHammersmith & Fulham
- Daya HouseHammersmith & Fulham
- Cedar RidgeHammersmith & Fulham
- Maple HouseHammersmith & Fulham
- Willow HouseHammersmith & Fulham
- Fitzneal HouseHammersmith & Fulham
- Aspen HouseHounslow
- Birchwood HouseHounslow
- GreatfieldsHillingdon
- Glenwood VillasHillingdon
- St MartinsHillingdon
- Oak Tree HouseEaling
- Oak GroveEaling
- Dawn HouseEaling
Moving forward or having a setback, we support you.
Recovery isn't a straight line. Because we cover every step from 24-hour support to independence, nobody has to start again with strangers.
We help you take the next step
- Your keyworker agrees the next goal with you, at your pace.
- You can step down from 24-hour support to lower support, then to one of our own studio flats.
- When you're ready for your own tenancy, we help you find it and visit after you move.
Everything under one roof
- 24-hour supportStaff on site day and night
- Lower supportDaytime help as you grow more settled
- Our own studio flatsPractise running your own home with us close by
- Your own tenancyHelp to find it, and visits after you move
- PsychologyA Psychology Lead and four Assistant Psychologists
- Nutrition and activitiesOur own Nutritionist and Activities Coordinator
Can I refer someone straight into move-on accommodation?
Yes. We accept referrals from other providers and from hospital for people who need low or medium support.
Do people have to leave Diverse Services to move on?
No. People can move from 24-hour support to lower support and on to our own move-on studio flats, keeping the team who know them.
Which councils and NHS teams refer to us?
We currently support people placed by Ealing, Hammersmith & Fulham, Hillingdon, Hounslow, Kensington & Chelsea, Westminster, Barnet, Croydon and Redbridge councils, and NHS North West London ICB.
Why the missing step matters
Many people stay in high-cost 24-hour support simply because there is nowhere in between to move to. Our lower-support homes and move-on studio flats give people that next step, with the same team.
- Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university. (October 2025 to September 2026. Moves between our own services are not counted. Foxglove is not included.)
- Median length of stay so far: 18 months. (As at 1 October 2026.)
“Are we designing services around people's needs, or around what our systems are set up to deliver? Supported living should help people build lives that work for them.”
Sukhbir Singh Ahluwalia, Founder & Managing DirectorConnect on LinkedIn
Looking for something specific? Independent living placements in London · Moving on · Step-down mental health supported living