Our services
We support adults with mental health needs across Hammersmith & Fulham, Hounslow, Hillingdon and Ealing. Seven in ten of the people we support live with schizophrenia or psychosis. Each of our services is built for a particular group of people, and all of them sit on one pathway. As people need less support, they can move on without starting again with strangers.
Our figures, all in one place.
Real numbers from our own records, each with its date. How we measure this.
Size
Where we are today.
- Hammersmith & Fulham51 beds
- Hounslow27 beds
- Ealing20 beds
- Hillingdon16 beds
- 20225 beds
- 202342 beds
- 202482 beds
- 2025104 beds
- 2026114 beds
Speed
How quickly we respond to a referral.
Stability
People stay, settle and move on well.
- Under 6 months23 people
- 6–12 months12 people
- 1–2 years29 people
- 2–3 years25 people
- 3 years or more8 people
Choose a service
015 homesWomen's services
Women-only homes with an all-female team.
Find out more →
027 homesMen's services
All-male homes with an all-male team, structure and routine.
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035 homesBehaviour that challenges
All-male homes for men whose behaviour has challenged other services.
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041 homeForensic services
Fitzneal House, for men with a forensic history.
Find out more →
053 homesLow support & move-on
The last steps before your own front door.
Find out more →The four stages
Step through the journey. Each stage builds on the last, with the same team beside you all the way.
24-hour high support
Adults with severe and enduring mental health needs who need staff on hand day and night, including people stepping down from hospital.
What support looks like
Staff on site 24 hours, a keyworker with weekly keyworking sessions towards agreed goals, daily support with everyday living, and our in-house psychology, nutrition and activities team.
What the person works on
Feeling safe and settled, daily routines, medication, and a risk management plan that works.
Ready for the next step when
Overnight support is no longer needed, and the person is keen to do more for themselves.
64% have lived with us for more than a year1 October 2026 · How we measure this
15 homes, 90 bedsat this stage today · See all our homes
See the 15 homes at this stage
- FoxgloveHammersmith & Fulham
- WulfstanHammersmith & Fulham
- Daya HouseHammersmith & Fulham
- Cedar RidgeHammersmith & Fulham
- Maple HouseHammersmith & Fulham
- Willow HouseHammersmith & Fulham
- Fitzneal HouseHammersmith & Fulham
- Aspen HouseHounslow
- Birchwood HouseHounslow
- GreatfieldsHillingdon
- Glenwood VillasHillingdon
- St MartinsHillingdon
- Oak Tree HouseEaling
- Oak GroveEaling
- Dawn HouseEaling
Other homes
- Aspen House and Birchwood House: mixed, 24-hour high support.
- Greatfields: mixed, supported living for young adults aged 18–25 with mental health needs and a learning disability or autism.
What a day can look like
Every day is shaped around the person, their goals and how they are feeling. A day in one of our homes might include:
- Morning
Help with everyday living, such as medication, getting ready and planning the day, with staff on hand.
- Keyworking
Time with a keyworker, working towards the goals the person has agreed.
- Groups and 1 to 1
Group sessions or 1 to 1 time with our in-house psychology team.
- Food
Nutrition sessions or weekly group cooking with our Nutritionist.
- Afternoon
Activities, outings, life skills sessions, art and music, often led by the people we support.
- Evening and night
In 24-hour homes, staff are on site through the evening and overnight.
Who is in the team
Support staff
Our own employed team, with zero agency staff. Each person has a keyworker and weekly keyworking sessions.
Psychology
A Psychology Lead and four Assistant Psychologists, offering risk formulation, group sessions and 1 to 1 work where people live.
Nutrition
Our in-house Nutritionist, with tailored dietary planning, nutrition education and weekly group cooking.
Activities
Our Activities Coordinator, a Housing with Care Awards 2026 finalist, runs a weekly programme of groups, outings and life skills.
What we do differently
- Specialists included. Our own psychology, nutrition and activities team is part of one weekly rate, with no bolt-on charges.
- A full pathway with one provider. People move from 24-hour support to lower support and on to our own move-on studio flats, keeping the team who know them.
- Fast, straight answers. Our median time from referral to assessment is 3 days. If a placement isn't right, we tell you, and we explain why.
- Digital and transparent. Our records are digital, and we share service-level reports with placing authorities.
How a referral works
Refer online
Professionals and families can refer online at any time.
We come back to you
Our team reviews the referral and gets in touch.
Assessment
Our median time from referral to assessment is 3 days, and 82% of people are assessed within a week.
Visit
The person and the people close to them can visit the home before deciding.
Moving in
Everyone has a move-on plan from the day they arrive.
Questions
Who can make a referral?
Professionals, such as care coordinators and social workers, and families can refer online at any time.
Can we visit before deciding?
Yes. Use the Request a visit button and our team will arrange a time.
Are the specialist team extra?
No. Our psychology, nutrition and activities team is part of one weekly rate, with no bolt-on charges.
How long do people stay?
As long as they need, and no longer. Everyone has a move-on plan from the day they arrive.
What if I need someone out of hours?
Our out of hours number is 0208 016 0835.