Moving on

Who it's for

Men and women aged 18 and over who:

• are stepping down from one of our own 24-hour homes
• are referred from other providers or from hospital, and need less support
• are getting ready for their own tenancy
• are young adults moving on, including from Greatfields, our service for 18 to 25-year-olds

Our studios

Our move-on homes give people a place of their own to practise living independently, with our team close by.

• Hounslow House, Hounslow: 10 self-contained studio flats for men and women, with low / move-on support.
• Rosewood House, Hounslow: one self-contained flat and four studios, with low to medium support.

How we support people

• Regular keyworking. Planned one-to-one sessions every week.
• Life skills. Budgeting, cooking, bills and how to manage a tenancy.
• Staff close by. A team nearby during the day, and an out-of-hours route.
• The same specialist team. People keep access to our in-house psychology, nutrition and activities team.

What we work towards

• A home of their own: council, housing association or private rented.
• Staying well and living independently, without returning to crisis or hospital.
• Work, study or volunteering.
• No cliff edge: moving on without losing the people who know them.

After you leave a home

• Help finding a tenancy. We help people find a home of their own, whether council, housing association or private rented.
• Settling-in visits. Our staff visit for a while after the move, to help people settle into their new home.
• An open door. If things get hard, people can come back to us.

What we do differently

• Specialists included. Our own psychology, nutrition and activities team is part of one weekly rate, with no bolt-on charges.
• A full pathway with one provider. People move from 24-hour support to lower support and on to our own move-on studio flats, keeping the team who know them.
• Fast, straight answers. Our median time from referral to assessment is 3 days. If a placement isn't right, we tell you, and we explain why.
• Digital and transparent. Our records are digital, and we share service-level reports with placing authorities.

Our commitments

• Everyone has a move-on plan from the day they arrive.
• We track placement stability, move-on and readmissions for everyone we support, and share service-level reports with placing authorities.
• If a placement isn't right, we say so, and explain why.
• When we find something that works, we share it with the sector.

Leading the change

Our goal is simple: nobody stuck. No one should stay in a service longer than they need to. To get there:

• We are opening more specialist services.
• We are growing into new boroughs.
• As our data builds, we will publish our outcomes openly.

How we're leading the change

Questions