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From referral to move-in.
What happens after you refer someone to us, step by step.
1. Make a referral online
Fill in our online referral form and attach the supporting documents: discharge summary, care plan or CPA documents, and risk history or risk management plan.
2. Assessment
We aim to assess every referral within days. Over the past two years our median time from referral to assessment has been 3 days, and 82% of people were assessed within a week.
3. Visit the home
You and the person you are referring can request a visit to see the home and meet the team.
4. Moving in
Median time from referral to assessment: 3 days. We then agree a move-in date with you.