What happens after you refer someone to us, step by step.
Fill in our online referral form and attach the supporting documents: discharge summary, care plan or CPA documents, and risk history or risk management plan.
We aim to assess every referral within days. Over the past two years our median time from referral to assessment has been 3 days, and 82% of people were assessed within a week.
You and the person you are referring can request a visit to see the home and meet the team.
Median time from referral to assessment: 3 days. We then agree a move-in date with you.
