For commissioners

The value of getting it right

When a placement works, everyone benefits: the person, their family, the hospital team and your budget. When it breaks down, the cost lands everywhere at once: another crisis, another admission, another search for a bed. We're built to get it right first time, and to keep people moving forward.

At a glance

Our figures, all in one place.

Real numbers from our own records, each with its date. How we measure this.

Size

Where we are today.

18homes1 October 2026
Up to 114beds1 October 2026
4West London boroughs1 October 2026
97adults supported today1 October 2026
Beds by borough
  • Hammersmith & Fulham51 beds
  • Hounslow27 beds
  • Ealing20 beds
  • Hillingdon16 beds
1 October 2026 · How we measure this
Beds in operation, by year
  • 20225 beds
  • 202342 beds
  • 202482 beds
  • 2025104 beds
  • 2026114 beds
2022 to 1 October 2026 · How we measure this

Speed

How quickly we respond to a referral.

3 daysmedian from referral to assessmentOctober 2024 to September 2026
82%assessed within a weekOctober 2024 to September 2026
75referrals since October 2024October 2024 to 1 October 2026
29people moved in through the step-down route from hospitalOctober 2024 to September 2026

Stability

People stay, settle and move on well.

64%have lived with us for more than a year1 October 2026
18 monthsmedian length of stay so far1 October 2026
20 of 33people who moved on went to other supported housing, their own tenancy, family or universityOctober 2025 to September 2026
How long people have lived with us
  • Under 6 months23 people
  • 6–12 months12 people
  • 1–2 years29 people
  • 2–3 years25 people
  • 3 years or more8 people
1 October 2026 · How we measure this

Leading the change

A progressive, in-house model, built on relationships.

Many supported living providers buy in psychology, nutrition and activities at extra cost. We employ our own specialists, so everyone we support gets the whole team from their first day, and commissioners don't pay extra. We think this should have been normal years ago.

  • ×Psychology, nutrition and activities bought in at extra cost
  • ×Bolt-on charges and separate invoices for psychology sessions
  • ×Waiting lists before specialist help
  • ✓We employ our own specialists, so everyone we support gets the whole team from their first day
  • ✓Included in one weekly rate, with no bolt-on charges
  • ✓Psychology in the home, not on a waiting list

Tap a team to find out more.

Support staff

0 agency staff
Find out more +

Day to day

Our own employed team, with a keyworker and weekly keyworking sessions towards agreed goals.

How it helps

The same familiar faces, building real relationships.

Who

In 2026 about 33 staff completed trauma-informed practice training. Meet our team

Period

2026, council monitoring.

Psychology

1 lead + 4 assistants
Find out more +

Day to day

Risk formulation, group sessions, 1 to 1 work, and support and supervision of the wider team.

How it helps

Works with people where they live, not on a waiting list, so support is psychologically informed.

Who

Psychology Lead and four Assistant Psychologists. Meet our team

Nutrition

Weekly group cooking
Find out more +

Day to day

Tailored dietary planning, nutrition education sessions, and weekly group cooking.

How it helps

The link between food, gut health, and mental wellbeing taken seriously.

Who

Our in-house Nutritionist. Meet our team

Activities

Awards finalist 2026
Find out more +

Day to day

A weekly programme of therapeutic groups, outings, life skills sessions, and the Diverse Empowerment Project.

How it helps

The people we support lead their own groups.

Who

Our Activities Coordinator, Finalist, Housing with Care Awards 2026, Activities Co-ordinator category. Meet our team

How we help

Helping people leave hospital sooner

We take referrals straight from hospital wards and aim to assess within days. That means people who are ready to leave aren't kept waiting, and inpatient beds are freed for those who need them.

Median 3 days from referral to assessment; 82% within a weekOctober 2024 to September 2026 · How we measure this

29 people moved in through the step-down route from hospitalOctober 2024 to September 2026 · How we measure this

Placements that hold

Stable support means fewer emergency moves, fewer breakdowns and less time spent re-placing people. Some of the people we support come to us after placements elsewhere haven't worked.

64% have lived with us for more than a year. Median stay so far: 18 months1 October 2026 · How we measure this

Specialists included, in one weekly rate

Psychology, nutrition and activities are part of our support from day one. There are no bolt-on charges and no separate invoices for psychology sessions.

In-house Psychology Lead, four Assistant Psychologists, Activities Coordinator and Nutritionist

Support that works to prevent crisis

Our support is built to spot problems early and act before they become a crisis. That covers psychology input into risk management plans, regular keyworking, support with medication, routines and activities that give the day shape, and help with physical health and diet.

In 2026 about 33 staff completed trauma-informed practice training, alongside mental health and support-and-risk-planning workshops2026 · How we measure this

Stepping down, not staying put

When someone needs less support, they can move to lower support or one of our move-on studios, without leaving the team who know them. Our aim is that nobody stays in 24-hour support longer than they need to.

Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.October 2025 to September 2026 · How we measure this

A consistent team you can rely on

Every service is staffed by our own employed team, with no agency staff, so people get continuity and you get a provider who knows them.

0 agency staff2026 · How we measure this

What “holistic support” means here

What we provideWhat it means for the person
Keyworking and day-to-day supportSomeone who knows them well, every week
Psychology Lead and four Assistant PsychologistsPsychologically informed support plans and risk management plans
Activities CoordinatorStructure, purpose and links with the local community
NutritionistBetter diet and physical health
Support with medicationStaying well and spotting early warning signs
Life skills and move-on planningCooking, budgeting and tenancy skills, with a plan for their next step from day one
Digital support recordsClear, secure records and service-level reporting for placing authorities

What makes us different

Nobody gets stuck

We don't hold people in 24-hour support longer than they need. Every plan points forward, towards more independence and, one day, a home of their own.

The specialists are already here

Psychology, nutrition and activities sit inside our team, not on a waiting list somewhere else. Support starts on day one.

People, not placements

Our own employed staff, never agency. The same faces, week after week, who know each person by name and notice when something changes.

Led by someone who answers

Our founder is involved every day. If you need a straight answer, you'll get one, and you'll get it quickly.

How a referral works

  1. Refer online. Send us the referral through our online form, with any reports you have. It only takes a few minutes.
  2. We assess quickly. Our median time from referral to assessment is 3 days. We meet the person, read the reports and talk to the team who know them.
  3. A straight answer. We tell you honestly whether one of our homes is right. If it isn't, we say so, so no time is lost.
  4. Visit and plan the move. The person can visit, meet staff and see their room. Together we plan a move that feels steady, not rushed.
  5. Moving in, and moving forward. From the first day, their keyworker and our specialist team build a support plan around their goals.

How it can work: an example

Imagine a man in his thirties who has spent over a year on a hospital ward. He's ready to leave, but nobody has found the right place for him.

His care coordinator refers him online on a Monday. We meet him on the ward that week, talk with his team, and he visits the home a few days later. He moves in with a plan built around what matters to him: cooking for himself, getting back to the gym, and seeing his sister.

Our psychology team helps shape his risk management plan. His keyworker sees him every week. Our nutritionist helps him plan meals, and our activities coordinator finds him a local gym. Over time he needs less support, so he steps down within our homes, keeping the team he trusts.

Eventually he moves into one of our move-on studios, with his own front door. That's the value of getting it right.

This is an illustrative example, not one real person's story. It shows how our pathway is designed to work.

Working with you

We follow your local authority's usual processes in full, including placement reviews and needs assessments. On top of that, we keep you informed all the time, not just at review dates.

  • We tell you straight away about anything important, good or bad
  • We join placement reviews and needs assessments, and come prepared
  • We share progress as it happens, so there are no surprises
  • We talk to you early if someone is ready for less support

What you get from us

  • Our median time from referral to assessment is 3 days
  • One weekly rate with our specialist team included
  • Service-level reports on placement stability, move-on and readmissions
  • A straight answer if a placement isn't right
  • A founder-led team: our Managing Director talks to commissioners personally
  • Downloadable one-page profiles for every home

Questions commissioners ask

Do you take referrals direct from hospital wards?

Yes. We take step-down referrals from hospital wards as well as community referrals from local authorities across London.

What's included in your weekly rate?

Day-to-day support and keyworking, plus our in-house psychology, nutrition and activities team. There are no bolt-on charges.

How quickly can you assess?

Our median time from referral to assessment over the past two years has been 3 days, and 82% of people were assessed within a week.

Can people step down without leaving Diverse Services?

Yes. People can move from 24-hour support to lower support and on to our move-on studio flats.

Do you report on outcomes?

Yes. We share service-level reports with placing authorities, and we publish estate-level figures on our Facts & figures page every quarter.

What are your rates?

Rates are on request, and we reply within one working day.

Request a visit

Tell us which home and two dates that suit you, and we will confirm a time.

Sorry, that didn't send. Please try again, or email info@diverseservices.co.uk.

Thank you, your visit request has been sent.

Your reference is . We will be in touch to confirm a time.