Nobody gets stuck
We don't hold people in 24-hour support longer than they need. Every plan points forward, towards more independence and, one day, a home of their own.
When a placement works, everyone benefits: the person, their family, the hospital team and your budget. When it breaks down, the cost lands everywhere at once: another crisis, another admission, another search for a bed. We're built to get it right first time, and to keep people moving forward.
Real numbers from our own records, each with its date. How we measure this.
Where we are today.
How quickly we respond to a referral.
People stay, settle and move on well.
We take referrals straight from hospital wards and aim to assess within days. That means people who are ready to leave aren't kept waiting, and inpatient beds are freed for those who need them.
Median 3 days from referral to assessment; 82% within a week
29 people moved in through the step-down route from hospital
Stable support means fewer emergency moves, fewer breakdowns and less time spent re-placing people. Some of the people we support come to us after placements elsewhere haven't worked.
64% have lived with us for more than a year. Median stay so far: 18 months
Psychology, nutrition and activities are part of our support from day one. There are no bolt-on charges and no separate invoices for psychology sessions.
In-house Psychology Lead, four Assistant Psychologists, Activities Coordinator and Nutritionist
Our support is built to spot problems early and act before they become a crisis. That covers psychology input into risk management plans, regular keyworking, support with medication, routines and activities that give the day shape, and help with physical health and diet.
In 2026 about 33 staff completed trauma-informed practice training, alongside mental health and support-and-risk-planning workshops
When someone needs less support, they can move to lower support or one of our move-on studios, without leaving the team who know them. Our aim is that nobody stays in 24-hour support longer than they need to.
Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.
Every service is staffed by our own employed team, with no agency staff, so people get continuity and you get a provider who knows them.
0 agency staff
| What we provide | What it means for the person |
|---|---|
| Keyworking and day-to-day support | Someone who knows them well, every week |
| Psychology Lead and four Assistant Psychologists | Psychologically informed support plans and risk management plans |
| Activities Coordinator | Structure, purpose and links with the local community |
| Nutritionist | Better diet and physical health |
| Support with medication | Staying well and spotting early warning signs |
| Life skills and move-on planning | Cooking, budgeting and tenancy skills, with a plan for their next step from day one |
| Digital support records | Clear, secure records and service-level reporting for placing authorities |
We don't hold people in 24-hour support longer than they need. Every plan points forward, towards more independence and, one day, a home of their own.
Psychology, nutrition and activities sit inside our team, not on a waiting list somewhere else. Support starts on day one.
Our own employed staff, never agency. The same faces, week after week, who know each person by name and notice when something changes.
Our founder is involved every day. If you need a straight answer, you'll get one, and you'll get it quickly.
Imagine a man in his thirties who has spent over a year on a hospital ward. He's ready to leave, but nobody has found the right place for him.
His care coordinator refers him online on a Monday. We meet him on the ward that week, talk with his team, and he visits the home a few days later. He moves in with a plan built around what matters to him: cooking for himself, getting back to the gym, and seeing his sister.
Our psychology team helps shape his risk management plan. His keyworker sees him every week. Our nutritionist helps him plan meals, and our activities coordinator finds him a local gym. Over time he needs less support, so he steps down within our homes, keeping the team he trusts.
Eventually he moves into one of our move-on studios, with his own front door. That's the value of getting it right.
This is an illustrative example, not one real person's story. It shows how our pathway is designed to work.
We follow your local authority's usual processes in full, including placement reviews and needs assessments. On top of that, we keep you informed all the time, not just at review dates.
A one-page profile for each home. Download and share.
Yes. We take step-down referrals from hospital wards as well as community referrals from local authorities across London.
Day-to-day support and keyworking, plus our in-house psychology, nutrition and activities team. There are no bolt-on charges.
Our median time from referral to assessment over the past two years has been 3 days, and 82% of people were assessed within a week.
Yes. People can move from 24-hour support to lower support and on to our move-on studio flats.
Yes. We share service-level reports with placing authorities, and we publish estate-level figures on our Facts & figures page every quarter.
Rates are on request, and we reply within one working day.